Frequently Asked Questions


To View Questions Frequently Asked by Kids and Youth, click here.


I work in an area that delivers services to children and youth in care. How does the appointment of the Representative for Children and Youth affect my job?
While your day-to-day job doesn’t change, there is now a Representative who is responsible for ensuring services are accessible to and meeting the needs of B.C.’s children and youth.
 
If I want to report a possible instance of abuse or neglect of a child in care, what do I do?
If you feel a child is in danger and requires protection, please call 310-1234 from anywhere in B.C. without the area code to get help immediately.)
 
What new services will be available to my foster child now that the Representative is in place?
New services for children in care have not been recommended along with the Representative’s appointment. However, it is the Representative’s role to ensure the programs and services in place are meeting the needs of children and youth in B.C. She has the authority to monitor and review these services and make recommendations for change if necessary.
 
My daughter has special needs and is residing at a care facility out of the city. I would like her to be closer to home. Can you help her get a transfer to a closer care facility?
If your daughter is under 19 years of age and in a care facility, she may be receiving a service designated under the Representative for Children and Youth Act. The Office of the Representative can provide information, advice and support to adults and advocacy for children and youth. You can contact the RepLine (1-800-476-3933), and someone will be able to assess the type of assistance we may be able to offer.
 
My kids were apprehended by the Ministry of Children and Family Development. Can you help me to get my kids back?
For matters before the court, you need to engage a lawyer to assist you to present your case to the court. The Office of the Representative may be able to help you in other matters relating to the removal, such as visits with your children, accessing services and supports; however an advocate cannot act as your lawyer with the ministry or within the court. You can contact the RepLine (1-800-476-3933), and someone will be able to assess the type of assistance we may be able to offer.
 
I am separating from my wife and she won’t let me share custody of our children. Can you help me gain custody of my children?
Custody and access situations are not designated services under our legislation and the Office of the Representative for Children and Youth is unable to assist in this matter. We recommend that you obtain the services of a lawyer in any legal matters. You can contact the RepLine (1-800-476-3933), and someone will be able to refer you to other agencies that could assist you.
 
I am separated from my husband and the courts require my daughter to go see her father but she doesn’t want to go. Can you help my daughter’s voice be heard in the courts?
Under our legislation, custody and access situations are not designated services and the Office of the Representative for Children and Youth is unable to assist in this matter. You would need to talk to your legal counsel regarding how to get your daughter’s voice heard in court. The Office of the Representative can provide information, advice, support and advocacy with respect to services designated under the Representative for Children and Youth Act. You can contact the RepLine (1-800-476-3933), and someone will be able to refer you to other agencies that could assist you.
 
I am concerned about my children’s safety when they are with their mother. Can you help me ensure their safety?
If you have a concern about your children’s safety, you should contact the Children’s Helpline by calling 310-1234, or dial 0 and ask for the Children’s Helpline. Reports to the Children’s Helpline are forwarded to a Ministry of Children and Family Development Office for assessment and investigation of abuse or neglect. Ask to speak to the team leader or supervisor if you are unsure about the Ministry’s response to your concerns.
 
My child was abused while in foster care; can I send you some information to investigate how the ministry dealt with the allegation?
If your concern is about your child currently being abused in foster care, you should contact your child’s worker or call the Children’s Helpline by calling 310-1234, or dial 0 and ask for the Children’s Helpline. Reports to the Children’s Helpline are forwarded to a Ministry of Children and Family Development Office for assessment and investigation of abuse or neglect.
If you have already called the Children’s Helpline and still have concerns, contact the RepLine (1-800-476-3933), and speak to an advocate who can help you follow up with your concern.
 
The social workers involved are not listening to me. I feel so frustrated, what can I do?
If you are having difficulties communicating with your social workers, first discuss your concerns with the team leader. If your concerns cannot be resolved with the team leader, each region has a Dispute Resolution Office you can call to submit a formal complaint. Contact the RepLine (1-800-476-3933), for information, advice and support on the process.
 
I don’t like the dispute resolution consultant in my region, but it seems I have no choice, what can I do?
The dispute resolution consultant is not the decision maker on your complaint. The dispute resolution consultant manages the complaint process within the policy timeframes that the ministry has established. If you are not satisfied with the outcome of the dispute resolution process, you have the option of taking your complaint to the Office of the Ombudsperson. Contact the RepLine (1-800-476-3933) for more information and assistance in using this process.
 
The Ministry of Children and Family Development does not return my calls. I even call the team leaders and they also do not return my calls. What can I do?
Social workers and team leaders have busy workloads and it may take them a while to get back to you. Be sure to leave them a voice mail, indicating the urgency of your call and when you called. If you are still frustrated by the lack of response from the social worker and team leader, you can contact the RepLine (1-800-476-3933), and someone will assist you.